Insight Bank
Unpaid carers’ experiences of general practice
This Healthwatch Southend report explores the experiences of unpaid carers accessing general practice, highlighting challenges around appointment booking, recognition of carer status and mental health support. The findings underline the need for more accessible, flexible and carer-aware approaches within primary care.
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Evaluation of Mid and South Essex Integrated Care Board BP@Home scheme
Independent evaluation of the BP@Home scheme in mid and south Essex, exploring patient experiences of home blood pressure monitoring, key benefits and challenges, and recommendations to improve communication, feedback and support.
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Healthwatch Southend Survey on Digital GP Appointments
A Healthwatch Southend survey of 326 residents highlights strong support for online GP appointment systems, alongside ongoing frustration with telephone access. The findings emphasise the importance of choice, accessibility and clear communication to ensure digital routes improve access without excluding patients who cannot or do not wish to use them.
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Hidden Figures: The Impact of the COVID-19 pandemic on LGBT Communities in the UK
Published in May 2020, Hidden Figures is the largest UK study into the impact of COVID-19 on LGBT communities, revealing significant effects on mental health, safety, access to healthcare and support, and highlighting the need for LGBT-specific services during times of crisis.
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Hidden Homeless: prisoners, prison leavers and ex-offenders
Healthwatch Essex’s Hidden homeless report explores the health, care and wellbeing needs of prisoners, prison leavers and ex-offenders in Essex, highlighting housing insecurity, poor access to healthcare and mental health support, and the need for more joined-up, trauma-informed services.
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What’s it like being a deaf person seeing a GP?
This Healthwatch Southend report explores deaf people’s experiences of accessing GP services, highlighting persistent communication barriers at every stage of the patient journey and setting out recommendations to improve accessibility, dignity and compliance with the Accessible Information Standard.
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NHS Dentists
This Healthwatch Southend report highlights significant challenges in accessing NHS dentistry, including limited appointment availability, outdated information on NHS.uk and additional cost and travel barriers, with particular impacts on children and families during the cost of living crisis.
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